Privacy Policy

Last updated: 30 August 2026

Lyris respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your personal information when you visit or use the Lyris website.

1. Who we are

This website is operated by Lyris.

If you have any questions about how your personal information is used, or about this Privacy Policy, please contact:

Contact: Charlotte Jackson
Email: director@lyris.uk

Website: https://lyris.uk

2. Information we collect

We may collect personal information that you voluntarily provide to us when you contact us through our website.

Our contact form asks for:

Your name
Your email address
Your message or enquiry

We may also collect limited technical information automatically when you visit the website, such as your IP address, browser type and information about your device. This may occur through cookies and similar technologies.

3. How we use your information

We use the information you provide to:

Respond to your enquiries and messages
Communicate with you about your enquiry
Provide information about our services
Maintain and improve our website
Protect the security and functionality of our website
Meet our legal and regulatory obligations where applicable

We will only use your personal information where we have a lawful basis to do so under UK data protection law.

For information submitted through our contact form, our lawful basis will generally be legitimate interests, as we need to use the information you provide in order to respond to your enquiry.

4. Contact form

Our website uses WPForms Lite to provide our contact form.

When you submit an enquiry, the information you provide – including your name, email address and message – is sent to Charlotte Jackson by email so that your enquiry can be responded to.

We do not use information submitted through the contact form for unrelated marketing purposes.

5. YouTube videos

Our website contains embedded videos provided by YouTube, a service operated by Google.

When you visit a page containing an embedded YouTube video, YouTube may collect information about your visit and your interaction with the video. YouTube may also use cookies and similar technologies.

Information collected directly by YouTube is subject to Google’s own privacy policies.

6. WhatsApp

Our website provides a WhatsApp contact option using the JoinChat plugin.

If you choose to contact us using the WhatsApp button, you will be directed to WhatsApp. Any information you provide through WhatsApp, including your messages and contact details, will be processed by WhatsApp/Meta in accordance with their own privacy policies.

We do not control the information collected or processed by WhatsApp once you use the service.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to ensure that the website functions correctly and to support certain website features.

Some third-party services used on our website, such as YouTube, may also use cookies or similar technologies when their content is displayed or used.

Where consent is required for cookies or similar technologies that are not strictly necessary for the operation of the website, we will seek your consent before using them.

You can also control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the website.

8. Who we share your information with

We may share personal information with third parties where necessary to operate our website or respond to your enquiries.

Depending on how you use the website, these may include:

Our website hosting and technical service providers
Email service providers used to send and receive enquiries
Google/YouTube, when you interact with embedded YouTube content
WhatsApp/Meta, when you choose to contact us through WhatsApp

We do not sell your personal information to third parties.

9. How long we keep your information

We will only retain personal information for as long as is reasonably necessary for the purposes for which it was collected, including to respond to enquiries and to meet any legal or regulatory requirements.

The length of time we retain information may vary depending on the nature of the information and the reason it was collected.

10. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information from being lost, misused, accessed without authorisation, altered or disclosed.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Request the transfer of your information to another organisation in certain circumstances
Withdraw consent where we are relying on consent to process your information

If you wish to exercise any of these rights, please contact Charlotte Jackson using the contact details above.

12. Complaints

If you have concerns about how we have handled your personal information, please contact us in the first instance so that we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Further information about making a complaint is available from the ICO website.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, the services we use or our legal obligations.

Any updates will be published on this page, with the date of the latest update shown at the top of the policy.